Returns Policy

Condition of Sale

Perfect Plants takes great care to properly and correctly label all plant varieties. If your purchase has been mislabeled, with proper proof, it will be replaced with the correct products at our expense. However, you are responsible for contacting us immediately if you have accidentally submitted duplicate orders. Please use our Contact Us form to send your notice of duplicated order.

By accepting our Perfect Plants shipments, you accept the seller’s terms and conditions of sale which outline the entire agreement, and our liability will never be greater than the cost paid for the customer’s order.

Returns

From time to time customers will want to return their plants even though we offer an abundance of information to each customer when ordering their plants. Since plants and trees are perishable items, they cannot be returned without our permission.

Restocking fees will be charged to each customer who returns a plant in live condition with authorization from Perfect Plants. Restocking fees will be 25% of the purchase price of the original order. If your order is accepted for returns, we will offer a store credit for the purchase price, less the 25% re-stocking fee. Non-perishable items, such as fertilizers, tree water bags, pruning shears, planting mixes, etc may be subject for returns with Perfect Plants Nursery permission. Customer will be responsible for all shipping and processing charges. We do not refund shipping cost to customers to return their plants to us.

Canceling An Order

We hate to see someone cancel an order of plants that are sure to impress, but these things happen. Due to the fact that many orders are processed quickly, canceling an order can sometimes be difficult. You may however request for cancellation of your order by calling us at (850) 997-3008. Customers cannot cancel orders through email. If you contact us before we package your order, a full refund will be given with no additional charge. Canceled orders that have not yet been shipped, but are in the shipping process, will be charged a 10% cancellation fee. If the order has tracking information we will not be able to cancel the order, as it is already been shipped.