Return policy

Returns

Perfect Plants will accept returns of perishable items within 7 days of delivery with prior authorization from Perfect Plants. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at contact@myperfectplants.com.

If the order is accepted for returns, we will offer a store credit for the purchase price of the plants being returned. We do not offer refunds on live plants. 

Once your order has been approved for a return, you would need to bring your order to your preferred shipping provider and follow their instructions from there. If you want to return your order because of a problem that occurred during shipping, please visit our warranty page to learn more about how we can help you!

Unfortunately, we cannot accept returns on sale items or gift cards.

We offer a 30 day warranty on all of our plants included with your order. After 30 days, we cannot be responsible for the plants in your care and will not cover problems with overwintering, animals, insects, diseases, improper planting, drought, flooding, poor drainage, etc. Our goal is that you are successful with our plants, so our expert staff is here to assist you with any problem you may experience.

Wrong Plant(s) Delivered

Perfect Plants takes great care to properly and correctly label all plant varieties. If you believe your purchase has been mislabeled, please submit images of the label to our Contact Us form. We will ship a replacement after we have verified the wrong plant was sent.

Canceling An Order

Customers may request the cancellation of their order by calling us at (850) 997-3008. Cancellation only applies to orders that have not been fully processed or shipped.  

You can always contact us for any return question at contact@myperfectplants.com.

Duplicate Orders

The customer is held responsible for contacting us immediately if they have accidentally submitted duplicate orders. Please use our Contact Us Form to send a notice of duplicated orders. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you need to mail us anything please send it to:

Perfect Plants Nursery

262 willie rd.

Monticello, FL 32337