Once your Ponytail Palm Tree order is placed, we will ship your plant(s) within seven business days year round unless during the checkout process you request otherwise in the space provided to do so.

Perfect Plants’ shipping specialists carefully package your plants using a proven packaging method that ensures your plants arrive healthy, colorfully alive and ready to flourish. We’ve coined the term ‘upside down box test’ and we do just that; we carefully package so that regardless of the direction your box is handled, it will not harm your precious plant that’s inside.

No shipping process is without a problem from time to time. On rare occasions some plants may experience some of the following during their transit: drooping, minor leaf-loss and/or minimal yellowing/discoloration, minor limb damage, etc. These instances are quite rare, but can happen when shipping plants in boxes.

Plants normally recover within a few weeks after planting. If a damaged box has injured your plant on the inside, please notify us within 5 days of receiving you package(s) by emailing us a photograph of the damage.

We always do our very best to ensure that your plants are packed and shipped in the safest, gentlest and most effective way possible.

Will my plants and trees look like the photographs?

Absolutely! Unlike other online nurseries, our photos are of actual plants and trees we’ve grown here, on our family operated nursery.

Growing our own plants and trees helps to ensure we ship you the best quality plants that are free of pests and diseases.

Your plants and trees may however not ship with flowers on them, like the photographs. This all depends on the time of year you buy your plant or tree. Crape Myrtle trees, for example, only bloom during the summer months, so if you purchase one during the spring or fall, they would ship without flowers. Once planted, your plants will grow and thrive giving you flowers for many years to come!

Pot Sizes

Pot sizes (commonly referred to in gallons) are shipped in the same size nursery trade pots which may vary in actual volume. Some plants may have been at the approximate pot size listed, but require excess dirt to be removed so that you will not be paying any additional shipping costs. This doesn’t happen very often though.

Shipping Fees

Our shipping charges are based on the value of your order.  Please use the chart below to see what your shipping charge will be.

Choose a planting location that offers adequate sunlight and shade in a low traffic area. Allow proper clearance for the mature growth size. Well-drained soil is ideal. Water regularly for the first planted year to ensure adequate water is available for establishing a strong root system. Prune as necessary to remove any damaged or dead foliage and to promote a well-balanced structure.

Planting Instructions:

Dig a hole approximately twice as wide as your new plant’s root ball and deep enough so that the top of the root ball is equal with the ground level.

Loosen the root ball using a small garden spade or by hand. Breaking smaller outer roots can encourage growth into the new soil, but take care to not damage large primary roots.

Place the plant in the hole and ensure that it is situated evenly upright.  Use the excavated soil to fill in around the root ball, using your foot to pack it in firmly. Thoroughly soak with a hose as you fill in the dirt. Take great care to not leave any gaps or air spaces around the root ball as this could kill the plant.

A 2-4 inch layer of mulch is strongly recommended to help retain moisture and discourage weed growth. Apply mulch over the entire planting area but keep away from the stems or trunk by a few inches. Ensure that the plant and surrounding soil is completely soaked with water.

To ensure the proper nutrients are available for the life of your plant our proprietary Perfect Plants Special Blend Soil and a once yearly application of Nutricote Total 360 Fertilizer are great considerations for your new plants!