Shipping policy

Once your order is placed, we will ship your plants within 1-3 business days unless you request otherwise in the space provided to do so on the checkout page. We have a ship date calendar where you can choose your desired ship date or you can leave us a note at checkout. This is useful if you live in a colder area of the United States where it is not appropriate to plant in winter. Simply, choose your spring ship date and we will get it out when you would like.

Upside Down Box Test

Perfect Plants’ shipping specialists carefully package your plants using a proven packaging method that ensures your plants arrive healthy, colorfully alive and ready to flourish. We’ve coined the term upside down box test and we do just that; we carefully package so that regardless of the direction your box is handled, it will not harm your precious plant that’s inside.

UPS Shipping

We currently ship our plants using UPS as we have found them to offer the most reliable, safe, and economical delivery service. 

Unfortunately at this time, we are unable to fulfill orders with shrubs and trees to California and Arizona due to agricultural regulations. We also do not ship to Hawaii and Alaska due to their distance from us and the sensitive nature of the products we ship.

The map below illustrates how long your order will take to arrive to you once we’ve shipped it:

Shipping Fees

Our shipping charges are based on the value of your order and the distance it has to travel. We ship with UPS and the ship charges are what they charge us. We frequently have a free shipping promotion going on to help you save! Please contact us for more information about this. Our cart and checkout page will also let you know how much you have left to get free shipping on your order. If you have any questions during this process, please call us at 850-997-3008.

Note: free shipping cannot be combined with any coupons or discounts

Free Shipping

Orders with a shippable subtotal equal to or exceeding $199 after any coupons have been applied will receive free shipping.  The subtotal excludes non-shippable items such as gift cards, and warranty.

Free shipping is not available to the following states:

Arizona	North Dakota
California	Oregon
Idaho	South Dakota
Montana	Utah
Nevada	Washington
New Mexico	Wyoming

Damaged During Shipping

No shipping process is without a problem from time to time. On rare occasions, some plants may experience some of the following during their transit: drooping, minor leaf-loss and/or minimal yellowing/discoloration, minor limb damage, etc. These instances are quite rare but can happen when shipping plants in boxes. Plants normally recover within a few weeks after planting. If a damaged box has injured your plant on the inside, please notify us. We always do our very best to ensure that your plants are packed and shipped in the safest, gentlest and most effective way possible. Our full plant warranty can be found here.

Satisfaction

The quality of both your plants and your experience working with us is our number one priority. If you have any problems or are anything less than satisfied with our plants or our service, please let us know and we will do everything within our power to change that.

Pot Sizes

Pot sizes (commonly referred to in gallons) are shipped in the same size nursery trade pots which may vary in actual volume. Some plants may have been at the approximate pot size listed, but require excess dirt to be removed so that you will not be paying any additional shipping costs. This doesn’t usually happen though. There is no standard for nursery pot sizes and we use what we have been using for years! Things can change and pot sizes can vary.

Will my plants and trees look like the photographs?

Absolutely! Unlike other online nurseries, our photos are of actual plants and trees we’ve grown here on our family operated nursery. Growing our own plants and trees helps to ensure we ship you the best quality plants that are free of pests and diseases.

Your plants and trees may however not ship with flowers on them, like the photographs. This all depends on the time of year you buy your plant or tree. Crape Myrtle trees, for example, only bloom during the summer months, so if you purchase one during the spring or fall, they would ship without flowers.

Additionally, deciduous trees may not arrive with leaves depending on what time of year they are shipped. If the tree loses leaves for fall/winter then it may take until mid spring for it to leaf out again.

Some trees like Weeping Willow or Maples will get pruned in order to fit in a box because of their rapid growth rate. We do this to protect the integrity of the tree.

Once planted, your plants will grow and thrive giving you flowers for many years to come!